| |
|
 |
Customer Relationship Management (CRM) |
|
| |
| SAP
Customer Relationship Management: |
|
Tulip’s enables
client implement SAP CRM tools support core
business processes in the following areas: |
|
|
|
Marketing
-- Improve the effectiveness
of your marketing activities, maximize resource
efficiencies, and empower marketers to acquire
and develop long-term customer relationships.
We provide comprehensive support for marketing
resource management, segment and list management,
campaign management, trade promotion management,
lead management, and marketing analytics.
|
|
|
Sales
-- Eliminate productivity
barriers, enforce consistency across all
selling channels, and increase overall performance
within your sales organization. SAP CRM
empowers sales professionals with comprehensive
support for sales planning and forecasting,
territory management, account and contact
management, lead and opportunity management,
quotation and order management, configuration,
contract management, incentive and commission
management, time and travel management,
and sales analytics. |
|
|
Service --
Solutions Transform service into a profitable
line of business with a broad range of functionality
to enable customer service and support,
field service, e-service, service sales
and marketing, service-contract management,
warranty and claims management, depot repair,
channel service, and service analytics.
|
|
|
E-commerce --
Turn the Internet into a profitable sales
and interaction channel for both business
customers and consumers. Tulip’s SAP
CRM delivers broad functionality to enable
business processes in the areas of e-marketing,
e-selling, e-service, and e-analytics. |
|
|
Interaction
center operations and management --
Enhance the performance of your interaction
center with support for telemarketing, telesales,
customer service, e-service, and interaction
center analytics, as well as for the management
of interaction centers. |
|
|
Channel management
-- Optimize your indirect
channels with support for partner management,
channel marketing, channel sales, channel
service, channel commerce, and partner and
channel analytics. |
|
|
Clarify |
In order to achieve an integrated approach to customer management, companies need CRM solutions that manage the complete customer lifecycle, and that enable you to identify, service, retain and grow profitable customer relationships. Businesses need strong up-sell and cross- sell capabilities which can be accessed and delivered via all customer service channels. They need strong analytics and personalization capabilities to target the right customers with the right products and services. All of this functionality together requires a seamless system for supporting closed-loop processes - on time, in real time.
Clarify enables Integrated Customer Management in the following ways:
- Customer Interaction - Products are designed to optimize interactions with customers to ensure that customers are satisfied and that opportunities to collect information, up-sell and cross-sell are maximized.
- Sales - CRM sales solution gives your sales force the repeatable and profitable sales strategies and business processes you need to efficiently manage sales from opportunity to closure.
- Ordering - Ordering products fully automate ordering and fulfillment processes for all services and lines of business, enabling complete control over customer, product and order management.
- Support - The support products provide powerful multi-level integrated support regardless of the customer's preferred method of interaction. With this tightly integrated set of support products your customer receives superior customer service, and your company improves customer satisfaction and loyalty.
- Marketing - Marketing products allow you to acquire, grow and retain profitable customers as part of an integrated customer management approach.
|
|
Microsoft CRM |
| Tulips
enables client by providing Microsoft’s
CRM, providing organizations with technologies,
business applications, and best practices
that help them sell, market, and service
their products and services.
Microsoft CRM provides a unified view of
customer information and interactions through
integrated sales, marketing, and customer
service features. This approach enables
organizations to share information, accelerate
sales, identify new revenue opportunities,
and deliver more consistent customer service.
The information and tools below can help
you get to know Microsoft CRM. A Microsoft
certified partner can also help assess your
needs and develop a solution |
| |
Please
Contact Us
and we will formulate a solution to meet
your technology and financial needs |
|
|
|
|
|
